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[SOLVED] Failed To Disable The Mailbox Due To a Conflict In Directory Settings

Wanting to know how to solve failed to disable the mailbox due to a conflict in directory settings in office 365 mailbox. You’re in the right place.

Failed to disable the mailbox due to a conflict in directory settings

I noticed the same error on a user account and was not sure of appropriate steps to get rid of the error and followed some steps as per Google but in vain. Fortunately, I fixed it using the the following steps.

Before we begin, check the recipient type of the affected mailbox in Exchange Online powershell.

office 365 mailbox

Great, the recipient type is user mailbox. It’s a time to export the mailbox content as pst file and disable the mailbox in on-premise using the (disable-mailbox test248) command.

microsoft office 365

Wait until the changes replicate to O365. Once they are done, enable the on-premise object but the recipient type should be a remote user mailbox.

Enable-remotemailbox “test248” -RemoteRoutingAddress test123@techieberry.onmicrosoft.com

outlook office 365

Wait for the sync again and assign the Exchange Online license to the user account and check the status.

microsoft office 365

The failed to disable the mailbox due to a conflict in directory settings message is disappeared now. Finally, import the pst to the user mailbox.

Now I’d like to hear from you:

Did I Miss Anything? Maybe you have a question about something that I covered.

Either way, I’d like to hear from you. So go ahead and leave a comment below.

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