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How To Troubleshoot Microsoft Teams Connection Issues (2021)

The topic of Microsoft teams connection issues came up to my mind earlier this morning. I thought I would share in this post.

These are a couple of Microsoft teams app connectivity tests available when testing out Teams connectivity for call quality/performance and the same test can be performed for Microsoft 365 environment as well.

Option 1:

The command shows the first point of entry into the Microsoft Teams environment from your client machine.

Go to Command prompt and execute the below command.

tracert world.tr.teams.microsoft.com

***Analyze the # of hops the client experiences before they hit *.msn.net. This measures the # of hops before you hit the first point of entry into Microsoft.

Option 2:

The second option is an overall visualization of the Microsoft 365 Connectivity path for a user in a particular location.

NOTE: On this one use Edge (sorry) because there are additional tests available. Also, be aware this is general connectivity, not particular to any underlying service.

These steps not only help you to perform Microsoft teams connection issues but also check Microsoft 365 connectivity to make sure all ok.

Also read: How to use the Breakout rooms on Microsoft teams?

Want to improve your Microsoft Teams experience for better productivity? Check out the tips and tricks mentioned here.

Now I’d like to hear from you:

Which options from today’s report did you find most interesting? Or maybe you have a question about something that I covered.

Either way, I’d like to hear from you. So go ahead and leave a comment below.

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2 Comments

  1. Francisco Antonio

    The most common issue with Teams, the connection drops several times during the meetings, this happens with all users connected to the meeting. I believe that this could be related to the Internet bandwidth the customer used around 2Mbps Internet links (sometimes ADSL or MPLS or mixes of both). I noticed in some customers the utilization over the bandwidth but I’d like to know how the amount of bandwidth is recommended for MS Teams to operate quite well.

    • techieberry

      Thank you for reading. Teams is always conservative on bandwidth utilization and can deliver HD video quality in under 1.2Mbps. Below the article for more details.
      https://docs.microsoft.com/en-us/microsoftteams/prepare-network

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