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[SOLVED]: Office 365 Online Archive Pending

If you’ve ever found yourself stuck in the frustrating limbo of an Office 365 online archive pending issue, you’re not alone. In today’s guide, we’ll tackle this common problem that arises in hybrid environments with Microsoft Entra Connect. Despite setting up Exchange archiving and configuring the hybrid setup, you might encounter a situation where your online archive stubbornly stays in a pending state, seemingly going nowhere for days.

In this article, we’ll walk through the steps to troubleshoot and resolve the Office 365 online archive pending issue, ensuring your online archive is up and running smoothly.

Today, let’s tackle the Office 365 online archive pending issue together.

So, we’re in a hybrid environment and everything seems set up correctly with Microsoft Entra Connect. We’ve got Exchange archiving ready, configured the hybrid setup, and assigned the necessary Microsoft 365 licenses for archiving. However, despite our efforts, the online archive is stuck in a pending state, and it’s been almost a week.

Upon investigation, running “Get-Mailbox” shows that the ArchiveStatus and ArchiveState in the cloud are both stubbornly stuck at “None.” Time to troubleshoot.

Office 365 online archive pending

Examining the mailbox archive settings in Exchange Server, you’ll notice that the ArchiveState is in a “Hosted pending” state, while the ArchiveStatus remains at None. It’s like waiting for a friend who’s just around the corner but taking forever to show up.

To give the process a little turbo boost, let’s explore some ways to speed things up. It’s like putting your online archive on the express lane to get things moving swiftly! Let’s dive in!

First things first, let’s check the user attributes using the Active Directory Administrative Center:

  • Access Windows or Exchange server.
  • Go to the “Active Directory Administrative Center.”
  • Search for the user and double-click to open the account.
  • Click on extensions and select attribute editor.
  • Check the value of msExchArchiveStatus.
  • If it’s “Not set,” change it to “1” and give it a few hours to reflect the changes in Microsoft 365.

After making this tweak, my online archive in Exchange became visible. Sometimes it’s the small adjustments that make a big difference!

Great news! Now, not only does Exchange display the ArchiveState as “HostedProvisioned,” but Exchange Online has joined the party, showcasing the ArchiveStatus as “Active” and the ArchiveState as “Local.” It’s like both sides of the coin finally agree, and your online archive is in sync and ready for action. Let’s keep the positive momentum going!

If you suspect Microsoft Entra Connect is causing the hiccup, double-check if you selected hybrid mode during setup. Ensure that msExchArchiveStatus is syncing back to on-premises. If not, try running a full sync or, as a quick fix, set msExchArchiveStatus to 1.

Additionally, confirm that ArchiveGUID in on-premises and Microsoft 365 match using the command:

Get-RemoteMailbox “Test248” | fl Archiveg*

Swap out “RemoteMailbox” with “Mailbox,” and execute the command in Exchange Online PowerShell. It’s like tweaking a recipe to get the perfect flavor.

If they don’t match, set the on-premises GUID to match the cloud one:

Set-RemoteMailbox “Test248” -ArchiveGUID “CloudArchiveGuid”

If these steps don’t do the trick, we have other options:

Exchange Admin Center

  • Go to “Exchange Admin Center.“
  • Select “Recipients” and then “Mailboxes.”
  • Find the mailbox, open it, click “Others,”
  • Select “Manage mailbox archive.”
  • Switch the button to the “On” position and hit that save button.
  • Give it some time for replication, and you should be good to go!

Also Read: [SOLVED] Emails Not Moving To Archive In Microsoft 365

For more details on cloud-based online archiving, check out the Microsoft website.

In navigating the intricate landscape of Office 365 online archive issues, our journey together has uncovered the intricacies of troubleshooting and resolving the dreaded Office 365 online archive pending problem. From the initial frustration to the triumphant resolution, we’ve explored the twists and turns of a common challenge in hybrid environments with Microsoft Entra Connect.

By delving into the intricacies of Exchange archiving, user attributes, and potential hiccups with Microsoft Entra Connect, we’ve put your online archive back on track. The small tweaks and adjustments we made serve as a reminder that sometimes, it’s the seemingly minor details that make all the difference.

As your online archive transitions from a stubborn “None” state to a synchronized dance between Exchange and Exchange Online, the positive momentum is palpable. Whether you found resolution through Active Directory tweaks or the Exchange Admin Center, the goal remains the same: a seamlessly functioning online archive.

Remember, troubleshooting tech challenges is a journey, and your experiences contribute to the collective knowledge of our community. For further insights into cloud-based online archiving, the Microsoft website awaits your exploration.

And there you have it—the narrative of resolving the Office 365 online archive pending issue. If any questions linger or if there’s a nuance we may have missed, share your thoughts in the comments below. Your journey is our shared experience, and I’m here to help every step of the way. Until next time, may your archives stay active and glitch-free!

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