Menu Close

[SOLVED] We’re Sorry—We’ve Run Into An Issue Microsoft Teams (2024)

Oopsie daisy! It seems like you’ve stumbled upon a little hiccup while trying to access Microsoft Teams, and we’re sorry—we’ve run into an issue. No need to fret, though; let’s work together to get you back on track!

When that pesky error message pops up with its courteous “We’re sorry – we’ve run into an issue” note and an error code, fear not! Behold, a quick and snappy guide to troubleshoot and resolve the issue on your system. Now, keep in mind that settings might do a little dance for different users, but worry not, we’ve got a clever solution that should do the trick for most:

we're sorry—we've run into an issue

Now, let’s embark on a journey to unravel this issue step by step:

  • Let’s kick things off by bidding farewell to Microsoft Teams. Head over to your taskbar, right-click on it, and summon the mystical Task Manager.
teams we're sorry—we've run into an issue
  • Once there, find Microsoft Teams, right-click again, and give it a friendly send-off by selecting “End task.”
  • Goodbye, Teams.

Now, let’s explore the magical realm of methods:

Method 1:

  • Click on the Start menu (you know, the Windows logo).
teams we've run into an issue
  • Journey to Settings.
  • Visit the Accounts section.
  • Click on “Access work or school.”
  • Find the account causing the trouble, link or unlink as needed, and give it another go.

Method 2:

  • Open the appdata folder by typing %appdata% in the start menu search.
  • Once you’ve embarked on the appdata adventure, seek out the hidden treasure known as Microsoft.
  • Open the Teams folder.
  • Head into the blob_storage, like an explorer in a digital jungle, and bid farewell to the folder residing within that blob_storage folder. Time to tidy up the digital wilderness!
  • Go back and delete the folder within the cache folder.
  • Clear out the databases files like you’re tidying up a digital space.
  • Don’t forget to say goodbye to IndexedDP —delete its files too.
  • The final one is Service Worker. Give those cache storage and database folders the digital equivalent of a clean sweep—hit delete and let the tidying up commence! Out with the old, in with the refreshed digital space.

Method 3:

  • Launch Microsoft Edge, click on the More icon (those three dots), and head to Settings.
  • Take a detour to the Reset settings option.
  • Hit the > icon next to Restore settings to their default values.
  • Embrace the “Reset” prompt with open arms.
  • Go to the following location. Replace update.exe with update.exe.old


  • Be prepared for a little hiccup when launching Microsoft Teams after the format switcheroo. Don’t fret—it’s just a temporary glitch on the road to a smoother Teams experience!
  • Click No and download Teams afresh from the Microsoft website.
  • After downloading, sign in, and fingers crossed, the issue is a thing of the past!


  • In case you find yourself in a bit of a format conundrum, fear not! Open up the explorer, click on the ellipsis (those three dots), and choose Options.
  • Navigate to the view tab, click on view, and kindly uncheck the “Hide extensions for known file types” box. Give it a reassuring click on Apply and OK.
  • Voila! Now, you should be the master of format-changing ceremonies.

Seal the deal by closing those windows, bidding a brief farewell to your Windows PC with a swift restart. Once the rejuvenation is complete, launch Microsoft Teams and revel in the potential bliss of a hiccup-free experience. These techniques have been given a thorough workout in my lab, and we’re excited to announce that we’re sorry—we’ve run into an issue that’s now ancient history. Happy Teams-ing!

Looking to take your Microsoft Teams prowess to the next level for ultimate productivity? Dive into a treasure trove of tips and tricks that’ll have you navigating Teams like a seasoned pro. Let’s transform your Teams experience into a masterpiece of efficiency!

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *