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[SOLVED] We’re Sorry—We’ve Run Into An Issue Microsoft Teams (2023)

Today, I am going to show you how to fix we’re sorry—we’ve run into an issue on Microsoft Teams.

I got the error notification when I tried to access Microsoft Teams and it showed an error message: We’re sorry – we’ve run into an issue, and the error also shows an error code. How do you fix this kind of problem on your system? Some users don’t worry about it because this method works, but some setting locations may be different.

we're sorry—we've run into an issue

Let’s dive right into our findings.

  • First of all, close Microsoft Teams from your taskbar by simply right-click on the taskbar and then go to “Task Manager.”
  • On the task manager, locate Microsoft Teams and click to end task.
  • Once it is done, follow the 3 methods one by one.

Method 1:

  • Click on the Start menu. It’s the Windows logo at the bottom left of your screen.
  • Click on Settings.
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  • Click on Accounts.
  • Click on “Access work or school.”
  • Find the account you are attempting to use to sign into Microsoft Teams. If you have not linked any accounts, link them first. If you’ve already linked any accounts, disconnect the affected account and reconnect it. After you’re done with this process, check the behavior.

Method 2:

  • The second method is to open your Windows search bar and type %appdata% and then click to search for it.
  • After opening the appdata folder, locate Microsoft and open it. Select teams. Now, delete the folder, which is available on blob_storage.
  • We can delete the cache memory. Open the cache folder and delete all files within that folder.
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  • Now, open the databases folder and delete all files.
  • We still have 2 more folders. Fine the IndexedDP and delete all files.
  • The final one is Service Worker. Just delete cache storage and database folders.

Method 3:

  • Open Microsoft Edge, click the More icon (three dots) in the upper right corner, and select Settings.
  • Click Reset settings.
  • Click the > icon next to Restore settings to their default values.

Click “Reset” when prompted.

  • Go to the following location. Replace update.exe with update.exe.old


  • You will get an error when launching Microsoft Teams after replacing the format.
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  • Click No and download teams from the Microsoft website.
  • After downloading, sign-in to Teams to check the behavior.


  • If you cannot change the format, click the view tab and select options and click change folder and search options.
  • Click view and uncheck “Hide extensions for known file types“. Click Apply and ok.
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  • Now, you should be able to change the format.

Just close all the windows and don’t forget to restart your Windows PC. After the restarting is completed. Launch Microsoft Teams and see how it goes. These techniques have been tested in my lab and we’re sorry—we’ve run into an issue that no longer occurs.

Want to improve your Microsoft Teams experience for better productivity? Check out the tips and tricks mentioned here.

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